FAQ

Product & Quality

What materials are used in your products?

At Paymadameana, we use premium materials including solid wood, metal and tempered glass to ensure durability and aesthetic appeal. We prioritize eco-friendly and sustainable options where possible.

How durable are your products?

Our products are crafted for longevity using high-quality materials and expert construction techniques. Each piece is designed to withstand everyday use while maintaining its elegance.

Are your products easy to assemble?

Yes. Most items require minimal assembly, and we provide clear, step-by-step instructions for a hassle-free setup.

Shipping

How long does shipping take?

  • Processing Time: 1-2 business days (Monday-Friday)

  • Delivery Time: 4-6 business days (Monday-Friday)

  • Order Cut-off: 5:00 PM GMT

  • Total Estimated Delivery: 5-8 business days

What is your shipping cost?

We offer FREE shipping across the United Kingdom for all orders.

Do you ship internationally?

Currently, we only ship within the UK, but we may expand to international shipping in the future.

Which carriers do you use?

We partner with trusted logistics providers, including Royal Mail, DHL and DPD to ensure safe and timely deliveries.

Returns & Refunds

What is your return policy?

You may return items within 30 days of delivery, provided they are:

  • Unused and in original condition

  • Packaged in the original box

  • Accompanied by a proof of purchase

Who covers return shipping costs?

  • Defective/damaged items: We cover return costs

  • Change of mind: The customer is responsible for return shipping

Ordering & Payment

Is shopping on your website secure?

Absolutely. We use SSL encryption and PCI-compliant payment gateways to protect your data.

What payment methods do you accept?

  • Credit/Debit Cards: Visa, Mastercard, American Express

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Buy Now, Pay Later: Klarna (subject to approval)

Can I track my order?

Yes. Once shipped, you'll receive a tracking number via email to monitor your delivery in real time.

Contact Information :

We are here to answer all your questions or provide any assistance you may need. Feel free to contact us:

Opening Hours:

Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
Average Response Time: 24 to 48 hours

We’d love to hear from you! Whether you have a question, need assistance, or just want to say hello, our team is here and happy to help. Please visit our Contact Us page.